How to Use OutdoorKing Site / FAQ
| Question: How do I place an order over the phone? |
| Answer: First you need to register online, once you have done that you can either add items to your cart or call us and we will do it for you |
| Question: Do I need to have a PayPal account to purchase from OutdoorKing online? |
Answer: No you do not need to have a PayPal account to purchase from us (it is your choice). We use the PayPal gateway for credit card purchases as it is the most secure payment method on the internet. We also have credit card purchase options available on the checkout page. Also note that we do not hold any credit card information for your own security. |
| Question: Is OutdoorKing a Australian Owned and Operated Company? |
| Answer: Yes we are and have been operating for well over 40 Years in the Sydney Metro Area |
| Question: I have noticed that quite a few genuine spare parts also fit other brand names as well. |
| Answer: Yes they do and some of the brands names are McCulloch, Poulan, Husqvarna, MTD, Rover, Craftsman, Troy-bilt just to name a few. We do our best to show on the listings the different brands that parts fit even if they are multiple genuine brands. |
| Question: If I have a model number for my piece of equipment how do I search for it? |
| Answer: You have about three options that you can use and they are: 1. Use the search box on the top right of the online store and also on the left side box. 2. Use the Parts Lookup located on the top bar of the site 3. Use the Spare Parts Help if the models are not listed in the Parts Lookup. |
| Question: Do you offer Trade Discounts? |
| Answer: Yes we do offer trade discounts for all commercial users around Australia on our rage of products online. |
| Question: If I want to order the same products how do I do this at a later date. |
| Answer: That is very easy to do because all your purchases are kept in MY ACCOUNT and all you need to do is login to be able to download your old invoices in PDF format. We have found this very helpful for our customers that want copies for invoices. |
| PRICE MATCH GUARANTEE |
| The OutdoorKing team spend a lot of time and effort into being the most competitive online store. We have over 28,000 items (and growing) for sale through our website, from time to time you may come across a cheaper price on an identical item from another website. Simply use our contact us form to let us know the website address, the product and the price they are offering. We will not only match that price, but we will update our site pricing to match or better it, and give you an extra 5% discount for calling our attention to it! Exclusions to our offer are: Clearance Items, New Whole-goods, Old Stock, Bulk Purchasing, or Competitor Websites overseas NOT Australia Owned (ALTHOUGH WE WILL DO OUR BEST). |